ANNIKA VÄHÄNEN
Enjoy My Site
WELCOME TO MY CV
This is my professional website to introduce who I am and who I want to become.
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Personal Profile
GET TO KNOW ME
I’m an experienced professional based in Oulu area, Finland. My work is focused on producing quality work and making a significant impact. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for visuality and can thrive independently as well as in a team environment.
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I bring positivity and energy to any work team. My entrepreneurial way of thinking and continuous desire to learn new things make me valuable invest for an organization.
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Photo: Sara Kananen. All other pictures in this website taken by me.
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Please continue to learn more!
Cover Statement
MY AMBITIONS
Enthusiastic and dedicated, I’m seeking a position where I can grow, develop, and make an impact. With a strong skill set and relevant experience, I believe I can bring creative ideas and successful solutions to the table. Take a look through my CV site to find out more about what I have to offer - or get in touch to discuss how I can help you and your company.
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My core competencies are:
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- employee coaching and training
- marketing
- social media and digital marketing
- business development
- communication
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Professional History
MY ROLES & RESPONSIBILITIES
ACCOUNT MANAGER, KUULU OY
DECEMBER 2017-
Kuulu is a marketing communications agency specialized in Social Media and video production. Offering training in all areas of digital marketing, Kuulu crafts and implements the right strategy for your business to shine online. Content is the currency of the web and Kuulu is the #1 in creative and versatile content creation and marketing.
My main responsibilities:
- Video Marketing: planning, casting, assistant scripting,
producing, directing, scheduling
- Customer Relations: offers, communication, negotiation
- Training
- Content Creation
http://www.kuulu.fi/
https://www.facebook.com/Kuulu
https://plus.google.com/+KuuluFi
http://www.youtube.com/user/KuuluFi
http://www.pinterest.com/KuuluFi
www.instagram.com/kuulu.fi
Snapchat/kuulufi
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HEAD OF MARKETING, I AM POP FASHION
NOVEMBER 2017-DECEMBER 2017
Main responsibilities:
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Managing the marketing activities in fashion start-up business including: social media marketing, communication, visual design and event coordination.
DEPARTMENT STORE MANAGER, KESKO OYJ
FEABRUARY 2017-JULY 2017
Working as a manager for 30 people (including 3 department managers).
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Improvement is operation (cashier flow, store conditions etc.) Starting postal services, big renovation management, self-service cashier opening.
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Budgeting, HR Management, Recruiting, Training, Customer Service Management, Safety Management, Inventory Management etc.
Growth in social media followers (FB +15% and IG +40%)
DEPARTMENT STORE MANAGER TRAINEE, KESKO OYJ
AUGUST 2016-MAY 2017
The nine-month-long training program in retail processes.
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Training topics included: store condition and sales management, budgeting, store safety, coaching, cost reduction, inventory management, social media marketing etc.
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We needed to complete 30 different case studies during the program. We were also given in-depth lectures by retail professionals.
ASSISTANT STORE MANAGER, LIDL SUOMI
JANUARY 2016-JULY 2016
Main responsibilities:
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Employee and shift manager training and coaching, scheduling, customer service management, cashier flow management, ordering, store opening and closing, waste management.
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I was responsible for the whole store while store managers holiday.
RESTAURANT MANAGER, OSUUSKAUPPA ARINA
APRIL 2013-DECEMBER 2015
Main responsibilities:
New Restaurant Opening in 2013: team recruiting and training, infra planning, Restaurant Operations Management, Customer Service Development, HR Management & Recruiting, Budgeting, Employee & manager training, Local & Social Media Marketing, ABC Carwash operations and sales
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Achievements:
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Best bigger meal selling restaurant in the chain, Second fastest DriveThru in the chain, Best restaurant in the area 2015, Outstanding audition scores, Great employee satisfaction rate
RESTAURANT MANAGER, MCDONALD'S
MAY 2011-MARCH 2013
Main responsibilities:
Restaurant Operations Management, Employee/Shift Manager/Restaurant Manager training, HR management, Recruiting, Scheduling, Sales Budgeting, Ordering Management, Inventory Management
Achievements:
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Development in Mystery Shopper scores, sales development, Restaurant Leadership Practices- course in Stockholm
SHIFT MANAGER, MCDONALD'S
JUNE 2005-APRIL 2011
Main responsibilities:
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Employee training, Store opening and closing, Employee Coaching, Customer service management and Quality management
I completed tree management courses: Basic Shift Management, Advanced Shift Management and Training course
Skills
TRICKS OF THE TRADE
LEADERSHIP
YOU COULD CALL ME A PRO
I have 12 years of managerial experience in F&B and retail. My specialties are employee and manager training, HR Management, Sales Management, Revenue Management, Customer Service Mangement, Hospitality Management
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As a leader I am supportive, and my goal is to motivate employees to make results. I get my motivation when I see people grow, go beyond their comfort zone and realizing their true potential. Listening is a manager's one of the most important skills, but a leader must also lead by example.
MOTIVATION, COACHING
A VALUABLE SKILL
My main interest as a manager has always been employee motivation. How people get motivated? How can motivation be maintained? How can I increase motivation as a manager?
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I studied restaurant employee motivation factors in my master thesis research. As a result, I discovered that high-quality leadership, communication in the company and open feedback will increase employees work motivation.
SOCIAL MEDIA
AN EXPERT
Social media will play even bigger role in our lives in the near future. Our social media presence impacts on our social network and work opportunities.
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I have practiced social media marketing, personal branding, LinkedIn networking and visual communication in my own social media channels and I am enthusiastic to learn more.
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VISUAL DESIGN
A VALUABLE SKILL
I love creating beautiful marketing and communication materials. This webpage is designed and made by me.
I also manage different visual design/marketing tools such as Canva, Lightroom, basics in Photoshop and InDesign, MailChimp and Hootsuite.
LANGUAGE SKILLS
YOU COULD CALL ME A PRO
My English skills improved during my exchange year in the U.S. English comes naturally to me both in spoken and written form.
I have also studied German for twelve years, Swedish for fourteen years and basics from Spanish.
Educational Experience
WHAT I’VE LEARNED
COMMUNICATION STUDIES, UNIVERSITY OF OULU
OCTOBER 2017-MAY 2018
I am starting my communication studies in the open University of Oulu in October 2017. My goal is to complete the basic courses (25 study points) during two semesters.
M. SOC. SCI., UNIVERSITY OF LAPLAND
2006-2011
Main subject Tourism Research,
Minors: Marketing and Leadership.
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Bachelor thesis: Entrepreneur networking in Rovaniemi area. Part of Metsähallitus´ publication. Grade 5 (out of 1-5).
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Master thesis: Employee motivation factors in the restaurant industry. Grade: Eximia
STUDENT EXCHANGE, PURDUE UNIVERSITY
2009-2010
I studied in valued Purdue University in Indiana, U.S. for one year.
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My main subject was Hospitality Management and I completed courses including:
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International Marketing, Sales Management, HR Management, Destination Marketing Management, Lodging Management. Grades: A (some Bs)
Things I Love
MY DAUGHTER
In 2013 my life changed for good when my daughter was born. Motherhood has taught me patience, empathy, and confidence. Values in life have also changed - my daughter always comes first.
TRAVELLING
Everyone should see the world from different perspectives. Traveling opens your eyes and gives you the memories of a lifetime.
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I have been blessed to be able to travel places like North America (Vancouver, NYC, Las Vegas, Miami, Chicago and Indianapolis), Dominican Republic and Europe (Rome, London, Milan, Copenhagen, Stockholm, Amsterdam, Budapest, Canarian Islands, Greece and Spain).
HORSES
Nothing is more relaxing than a long ride trip in the woods. The feeling I get with horses is indescribable. The power combined with the sensibility is unique. My dream is to own a horse once again in the future.
PHOTOGRAPHING, EDITING, PHOTO BOOK DESIGNING
Photographing has been my interest for a while. I am continuously trying to improve my skills by studying and practicing. I have designed several photo books as gifts and for myself by Ifolor.fi.
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All pictures on this website (except the profile picture) have been taken by me.You can see more photos on Instagram.
FOOD
The biggest enjoyment in my life is good food. I love to explore different restaurants and food scenes. Cooking has also become more and bigger part of my life, and I am willing to learn even further. Especially sushi and other Asian flavors are close to my heart.
References
RECOMMENDATIONS
"Annika proved to be very dedicated professional. She is very thorough in everything she does and can be depended upon to get the job done. Excellent and result driven. Works towards maximal customer satisfaction. She is not only a reliable and forward thinking manager but also an inspiring team player. Annika possesses a winning combination of solid people skills and business sense. Definitely worth recommending."
MARKKU NOPANEN
"I studied with Annika during trainee program in Kesko. I was, and still am, amazed with her enthusiasm and positive energy which she brings with her. She has many strenghts, but mostly I admire her decision making skills, will to do her very best for her team and endless fire for learning new, every day. All the best for you Annika!"
RIIKKA VEPSÄ
"Do not go where the path may lead. Instead, go where there is no path and leave a trail"
RALPH WALDO EMERSON
Contact Me
Thank you for reviewing my educational background. Please get in touch to find out more.
Oulu, Finland